A – No, this bundle just offers you the chance to receive savings by pairing all three services under one account.
2) How does a customer sign up for this service?
A- Customers can go to any CTV or APUA outlet and fill out a registration form.
3) How will customer be billed for this bundle?
A –Customers will receive a bill monthly from APUA, which can be emailed.
4) What is the disconnection policy?
A – Disconnections take place every 45 days. You will be adequately notified at least 15 days before.
5) Are the phone calls unlimited?
A-No, customers will have approximately 600-1200 minutes per month, plus call waiting, call conferencing, call forwarding, voicemail and caller ID.
6) What happens if customer goes over allotted minutes?
A- Excess usage will be billed at the regular rate.
7) Can customers have additional cable boxes?
A- Yes, on the bundle the first three boxes are installed for free. However additional boxes will be charged an additional rental fee
8) How are customers on the 2 year inet contract treated?
A- When signing unto the bundle the 2 year contract will be considered null and void. The inet cost on the bundle is actually less than the 20% discount that 2 year contract customers were receiving.
9) What are the payment options?
A- Check drop box at APUA and CTV locations, online banking or in person at either location.
10) What is the number for faults?
11) How fast are the internet speeds provided?
A- 1MB is a high speed service great for sharing large files, downloading and fast surfing.
1.5 Mb- is great for downloading and uploading files
2MB- is sufficient for persons who use the internet to stream videos and operate multiple activities at once.
12) What will be the rate for overseas calls?
A- This only includes local calls.
13) What cable package will come with this? How many channels?
A- The packages comes with 140 channels. If you would like to purchase the sports package it will be an additional $20.70 and an additional adult channel package will be $41.40
14) Will there be any additional discounts for on time bill payments?
A- Unfortunately no, these bundles are already deeply discounted.
15) Will there be any hidden fees?
A- The prices quoted already include ABST. The only additional costs that can be incurred are from adding extra packages and going over the allotted phone minutes.