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Reconnections / Disconnections

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Disconnection

Residential Accounts are disconnected if they are left delinquent for a period of 60 days, and Commercial Accounts after a period of 30 days. You will be sufficiently warned of any pending disconnections.

Reconnection

In the event that you are disconnected, in addition to paying the outstanding balance, you will be required to pay a reconnection fee of $50.00 for electricity or water bills, or $57.50 for telephone, inet and imobile.

After this step you must take proof of payment to a Customer Service Representative or a Credit Control Clerk to be reconnected.

Service restoration will occur within 48 hours of reconnecting your service.

  At APUA, we prefer to connect, not disconnect.