Residential Accounts are disconnected if they are left delinquent for a period of 30 days, and Commercial Accounts after a period of 30 days. You will be sufficiently warned of any pending disconnections.
Disconnect / Reconnect a Service
In the event that you are disconnected, in addition to paying the outstanding balance, you will be required to pay a reconnection fee of $50.00 for electricity or water bills, or $57.50 for inet bills.
After this step you must take proof of payment to a Customer Service Representative or a Credit Control Clerk to be reconnected.
Service restoration will occur within 48 hours of reconnecting your service.